TruWood® Privacy Policy
Last Updated: February 27, 2024
Collins Pine Company, Inc. and its subsidiaries and affiliated companies (“Company”) takes your privacy seriously. We want you to know how we collect, use, disclose, and retain your personal information.
This Privacy Policy explains:
- What categories of personal information we collect
- The categories of sources from which we collect this personal information
- The purposes for which we use your personal information
- How we may disclose your personal information
- How we protect the personal information we collect
- How long we keep your personal information
- Additional information for California residents
- Changes to this Privacy Policy
Notice at Collection for California Residents
Company collects the personal information identified in Section 1 for the purposes identified in Section 3 and retains it for the period described in Section 6. We do not sell your personal information or disclose it for cross-context behavioral advertising (“sharing”). We also do not collect or process sensitive personal information for the purpose of inferring characteristics about you. To the extent you provide Company with personal information about other California residents, you are responsible for providing this notice to them.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We do not collect information from anyone under 13 years of age. The products and/or services we provide, together with our Site, are all directed to individuals who are at least 13 years old. If you are under the age of 13, you are not authorized to use our services or the Site.
Scope
This Privacy Policy applies to the personal information of individuals (“you”, “your”, or “yours”) collected by Company, including the personal information collected when you visit our websites www.collinsco.com and www.truwoodsiding.com as they may be modified, relocated and/or redirected from time to time (together, the “Site”). This Privacy Policy does not apply to the personal information of individuals in their capacity as prospective, current, or former employees, contract workers, board members, or owners of the Company, or their emergency contacts, dependents, or beneficiaries.
“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.
Other Web Sites
The Site may contain links to other web sites not operated or controlled by use (“Third Party Sites”). The policies and procedures we describe here do not apply to Third Party Sites. The links from the Site do not imply that we endorse or have reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.
1) What Categories of Personal Information We Collect
- Identifiers, for example: real name, alias, telephone number, postal address, e-mail address, and signature.
- Commercial Information, for example: records of products or services purchased, and purchasing or consuming histories.
- Other Personal Information:
- Financial Information, for example: payment card details, billing address, and shipping address.
- User Content, includes content you submit when you contact customer service or otherwise contact Company. This may include recordings you create, including audio recordings or voicemail you submit in connection with customer service.
- Communications Data, for example: during our communications with you, we collect the content of these communications as well as metadata about the communications, i.e., date and time of the call or text (SMS or MMS) message and phone numbers.
- Internet or Other Electronic Network Activity Information, for example: information about your usage of the Site, such as the pages you viewed, the services and features you used or interacted with; your browser type and details about any links or communications with which you interacted; internet protocol (IP); browser plug-in types and versions; and operating systems and platform.
- Professional Information, for example: business contact information and title.
Do We Use Cookies?
Yes. Cookies are small files that the Site or our service provider transfers to your computer’s hard drive through your Web browser that enables the Site’s or service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to help us understand how users use the Site. For example, cookies gather information about how long you spend on a web page so that we can understand what web pages are of most interest to users.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off cookies by adjusting your browser settings. If you turn off your cookies, some of the features on the Site may not function properly.
Google Analytics
We use cookies provided by Google Analytics, a third-party service provider, to assist us in better understanding our Site visitors. These cookies collect data tied to a user’s IP address, such as the length of time a user spends on a page, the pages a user visits, and the websites a user visits before and after visiting the Site. Based on this information, Google Analytics compiles aggregate data about Site traffic and Site interactions, which we use to offer better Site experiences and tools in the future. For more information on Google Analytics, visit https://support.google.com/analytics.
Web Beacons
We include small graphic images or other web programming code, called web beacons (also known as “pixel tags”, “web bugs” or “clear GIFs”), on the Site. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of Web users. In contrast to cookies, which are stored in a user’s computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Rejecting cookies using browser settings may not stop web beacons from tracking you.
Tracking Across Time and Different Sites
The Site does not track your online activities over time and across websites or online services on an individually identifiable basis, and we do not allow third parties to use our Site to track your activities over time or across other websites.
Do Not Track Setting
The Site currently does not respond to web browser “do not track” (DNT) signals or other mechanisms that indicate your preference for having information collected over time and across different web sites following your visit to our Site. DNT is a preference you can set in your browser’s settings to let the website you visit, including the Site, know that you do not want the websites collecting your personal information. You can also visit https://allaboutdnt.com/ to learn more.
2) The Categories of Sources from which We Collect Your Personal Information
- You, for example, when you interact with our Site, you shop with us, or when you otherwise provide information directly to us.
- Service providers, for example, analytics providers, IT, and system administration services.
- Automated technologies, for example, browsing activity collected by automated technologies on the Site.
- Third parties, for example, lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Surveillance/recording technologies installed by Company, for example, voicemail and audio recording technologies, when you submit such information to the Company and with consent to the extent required by law.
- Government or administrative agencies, for example, law enforcement, public health officials, and other government authorities.
3) The Purposes for which We Use Your Personal Information
We use the categories of personal information we collect for one or more of the purposes below:
Providing Products and Services, including:
- To deliver our products and administer our services.
- To communicate with you.
- To improve our products and services, develop new products and services, and conduct research on further improvements.
- To enhance your experience using our products and services and to personalize your online experience.
Support and Marketing, including:
- For customer support.
- To respond to any requests, queries, suggestions, feedback, or comments you may have.
- To send you marketing information about our products and services, with your consent in accordance with applicable law.
- To inform you of any changes to the services, your account (if applicable), this Privacy Policy, or any other policies or terms in relation thereto.
- To perform operations to maintain the services, including to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
Monitoring, Security, and Compliance, including:
- To administer and protect our business and our Site (including troubleshooting, analysis, testing, system maintenance, support, reporting and hosting of data, and preventing fraud and abuse).
- To store, host, or backup (whether for disaster recovery or otherwise) our services or any data contained therein.
- To protect the rights, property, or safety of Company, you, or others.
- In connection with a corporate transaction, sale, or assignment of assets, merger, divestiture, or other changes of control or financial status of Company or any of its subsidiaries or affiliates.
- To report suspected criminal conduct to law enforcement and cooperate in investigations.
- To exercise Company’s rights under applicable law and to support any claim, defense, or declaration in a case or before a jurisdictional and/or administrative authority, arbitration, or mediation panel.
- To ensure compliance with applicable laws and regulatory obligations.
Incidental Purposes
Any incidental purposes related to, or in connection with, the above.
4) How We May Disclose Your Personal Information
Company discloses personal information as necessary for the purposes described in Section 3 above to the following categories of external recipients:
- Service providers and contractors: Company discloses your personal information to service providers and contractors for the purposes above to assist us in meeting our business needs and contractual and legal obligations.
- Affiliated companies: Other companies within the Collins family, for example, to provide you with our products and services.
- Third parties: For example, we might disclose personal information to lawyers to assist us with legal compliance or to business partners to assist us in providing services to you.
- Government or administrative agencies: For example, Company may report unlawful activity to law enforcement.
- Required Disclosures: We may be required to disclose personal information in a court proceeding, in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.
- Legal Compliance and Protections: We may disclose personal information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of Company, our users, or others.
5) How We Protect the Personal Information We Collect
The security and confidentiality of your personal information is important to us. We have technical, administrative, and physical security measures in place to protect your personal information from unauthorized access or disclosure and improper use.
For example, we use Transport Security Layer (TSL) encryption to protect the data collection forms on our Site. In addition, we restrict access to your personal information. Only employees who need the personal information to perform a specific job (for example, a customer service representative) are granted access to personal information. Employees with access to personal information are kept up-to-date on our security and privacy practices.
Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your personal information.
6) How Long We Keep Your Personal Information
We retain your personal information for the duration of the customer relationship, if any. We also retain your personal information for at least 12 months after our last interaction with you. We will retain personal information longer as necessary to comply with legal, administrative, or procedural requirements, for example, a litigation hold.
7) Additional Information for California Residents
A. Information About Disclosures of Personal Information
1. Disclosures for Business Purposes
Company has disclosed each of the categories of personal information listed in Section 1, above, for the following “business purposes”, as that term is defined under the California Privacy Rights Act (“CPRA”), in the last 12 months:
• Service providers: For the business purpose of performing services on Company’s behalf and, in particular, for the specific purposes described in Section 3, above.
• Auditors, lawyers, consultants, and accountants engaged by Company: For the business purpose of auditing compliance with policies and applicable laws, in addition to performing services on Company’s behalf.
• Affiliated companies: To other companies within the Collins family of companies for the business purposes of (1) auditing compliance with policies and applicable laws, (2) helping to ensure security and integrity, (3) debugging, (4) short-term transient use, (5) performing services on behalf of Company, (6) internal research, and (7) activities to maintain or improve the quality or safety of a service or device.
2. Sales and Sharing
We do not sell or share your personal information, where “share” means disclosing personal information to third parties for cross-context behavioral advertising. Without limiting the foregoing, we have not, and have no actual knowledge that we have, sold or “shared” the personal information of individuals of any age, including the personal information of children under 16, in the last 12 months.
3. Aggregated and Deidentified Information
We may aggregate and/or deidentify information, use it internally, and disclose to third parties. Neither Aggregated Information nor Deidentified Information (defined below) is personal information.
• “Aggregated Information” refers to information about a group of individuals from which the individually identifiable information has been removed. An example of Aggregated Information would be the statistic that 20 people used our website’s contact form on a given day.
• “Deidentified Information” means information subjected to reasonable measures to ensure that the deidentified information cannot be associated with the individual. An example of Deidentified Information would be the data point that an unidentified visitor first entered the Site through our main web page. We maintain Deidentified Information in a deidentified form and do not attempt to reidentify it, except that we may attempt to reidentify the information just to determine whether our deidentification processes function correctly.
B. Your California Privacy Rights
Subject to applicable law, California residents have the following rights:
- Right to Know: You have the right to submit a verifiable request for specific pieces of your personal information and for information about Company’s collection, use, and disclosure of your personal information. Please note that the CPRA’s right to obtain “specific pieces” does not grant a right to the whole of any document that contains personal information, but only to discrete items of personal information. Moreover, California residents generally just have a right to know categories, for example, categories of third parties to which personal information is disclosed, but not the individual third parties.
- Right to Delete: You have the right to submit a verifiable request for the deletion of personal information that you have provided to Company.
- Right to Correct: You have the right to submit a verifiable request for the correction of inaccurate personal information maintained by Company, taking into account the nature of the personal information and the purposes of processing the personal information.
C. How to Exercise Your Rights
Company will respond to requests to know, delete, and correct in accordance with applicable law if it can verify the identity of the individual submitting the request. You can exercise these rights in the following ways:
D. How We Will Verify Your Request
We match personal information that you provide us against personal information we maintain in our files. The more risk entailed by the request (e.g., a request for specific pieces of personal information), the more items of personal information we may request to verify your identity. If we cannot verify your identity to a sufficient level of certainty to respond securely to your request, we will let you know promptly and explain why we cannot verify your identity.
E. Authorized Agents
You may designate an authorized agent to exercise your right to know, to correct, or to delete. If an authorized agent submits a request on your behalf, the authorized agent must submit with the request another document signed by you that authorizes the authorized agent to submit the request on your behalf. In addition, we may ask you or your authorized agent to follow the applicable process described above for verifying your identity. You can obtain the “Authorized Agent Designation” form by contacting us at CAPrivacyRightsRequests@collinsco.com.
In the alternative, you can provide a power of attorney compliant with the California Probate Code.
F. Company’s Non-Discrimination Policy
Company will not unlawfully discriminate against you for exercising your privacy rights under the California Privacy Rights Act.
8) Changes to This Privacy Policy
If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date above. If we materially change this Privacy Policy in a way that affects how we use or disclose your personal information, we will provide a prominent notice of such changes and the effective date of the changes before making them.
For More Information
For questions or concerns about Company’s privacy policies and practices, please contact us at CAPrivacyRightsRequests@collinsco.com.
4870-2969-7704.3 / 120486-1003
